Web Managed Services
Outsource the complete management of your servers and infrastructure: our system administrators provide 24/7 monitoring, proactive maintenance and continuous optimization of your online platforms.
What are web managed services?
Web managed services is an outsourcing solution whereby a company entrusts the management, operation and maintenance of its IT infrastructure to a specialist provider. In practice, this means that Sooweb takes charge of all technical operations related to your servers, hosting and web platforms, freeing you from the daily constraints of system administration.
In a context where even the slightest service interruption can lead to financial losses and damage your reputation, web managed services are no longer a luxury reserved for large enterprises. SMEs and mid-sized companies need a stable and secure infrastructure just as much, but don't always have the human resources to maintain a dedicated in-house IT team.
Our approach to web managed services is built on three fundamental pillars: proactivity (anticipating incidents before they occur), transparency (detailed reporting and real-time access to your metrics) and responsiveness (guaranteed SLA response, 24/7).
SLA-guaranteed uptime
Continuous active monitoring
Incident detection time
Servers managed by our teams
Services included in our web managed services
Complete coverage of your infrastructure, with no surprises or hidden costs.
24/7 Monitoring & Supervision
Our monitoring tools continuously analyse the availability, performance and health of your servers. If an anomaly is detected, an alert is triggered immediately and our team intervenes before your users are affected.
Updates & Patches
We regularly apply security patches, operating system updates and server component updates. Each update is tested in a pre-production environment before being deployed to production to prevent any regressions.
Automated Backups
Your data is backed up automatically according to a retention policy tailored to your needs (daily, weekly, monthly). Backups are stored outside your main infrastructure and regularly tested to guarantee their effective restorability.
Performance Optimization
We continuously analyse your server performance metrics (CPU, RAM, disk I/O, network latency) and make the necessary adjustments. Cache configuration, database optimization, web server tuning: every parameter is fine-tuned to reduce response times.
Security & Firewall
Configuration and maintenance of firewall rules, intrusion detection, anti-DDoS protection and security log monitoring. We integrate system hardening best practices to reduce the attack surface of your infrastructure.
Dedicated Technical Support
A single dedicated technical contact is assigned to you. Reachable by phone, email or ticket, they know your infrastructure in detail and respond to your requests within the timeframes defined in your SLA. No more re-explaining your context with every call.
How does the onboarding of your infrastructure work?
Every web managed services contract begins with an in-depth audit phase. We map the existing environment, identify vulnerabilities and define service objectives with you before any operational work begins.
Initial audit & mapping
Complete analysis of your existing infrastructure, inventory of services, identification of risks and priority areas for improvement.
SLA definition & contracting
We formalise service commitments (availability, response times, monitoring windows) in a transparent SLA contract tailored to your business needs.
Onboarding & tool deployment
Installation of monitoring agents, backup configuration, initial security hardening and seamless handover of management to our teams with full service continuity.
Ongoing operations & monthly reporting
Continuous monitoring, proactive and reactive interventions, followed by a monthly report detailing incidents handled, performance figures and improvement recommendations.
Guaranteed SLA commitment
Our web managed services contracts always include a formal SLA with contractual penalties in case of non-compliance. Because your trust is earned through concrete commitments, not just commercial promises.
The concrete benefits of our web managed services
Outsourcing your infrastructure to Sooweb means choosing peace of mind and performance for your business.
Reduced IT costs
No more salary costs for an in-house system administrator. Shared web managed services reduce your IT costs by 30 to 50% while giving you access to broader expertise than a single profile could offer.
Focus on your core business
Your teams no longer waste time on infrastructure issues. By delegating web managed services to our experts, you refocus your human resources on high-value activities for your business.
Continuously reinforced security
Threats evolve every day. Our permanent security monitoring and rapid application of critical patches protect your data and drastically reduce the risk of intrusion or compromise of your infrastructure.
Frictionless scalability
Your business is growing? Your infrastructure adapts. Our web managed services contracts are modular to absorb traffic spikes, integrate new servers or scale allocated resources according to your actual needs.
Web managed service plans tailored to every business
Whether you are an SME with a single web server or a mid-sized company running a complex multi-site infrastructure, we offer progressive web managed service plans with differentiated SLA commitments based on your criticality requirements.
Our packages cover monitoring, corrective and evolutionary maintenance, backups and access to our technical support. Additional options allow you to add advanced security, high-availability hosting or SSL/TLS certificate management.
- Essential Plan — basic monitoring, monthly maintenance, daily backups
- Business Plan — 24/7 monitoring, priority support, performance optimization included
- Enterprise Plan — 99.9% SLA, dedicated contact, multi-site management, advanced reporting
Ready to delegate your web managed services?
Our system engineers analyse your current infrastructure and propose a tailored web managed services plan within 24 hours. First audit free, no commitment required.
Response guaranteed within 24 business hours