Our managed services offer — clear and scalable plans
Choose the managed services plan that suits the size and ambitions of your organisation, with transparent service level agreements (SLA) and a dedicated team available at all times.
A complete managed services offer, designed for your peace of mind
All our managed services plans share a common set of essential services. You benefit from a continuously monitored, maintained and secured infrastructure, without mobilising your internal teams on low-value tasks.
24/7 Monitoring
Our monitoring tools continuously analyse the availability, response times and health of your servers and applications. Any anomaly triggers an instant alert to our NOC team.
Updates and patches
Operating system, middleware, plugin and framework updates are applied in a planned and tested manner, without service interruption, to keep your platforms in optimal condition.
Proactive security
Web application firewalls (WAF), intrusion detection, security log analysis and configuration hardening: our multi-layer security approach protects your digital assets before incidents occur.
Automated backups
Encrypted and off-site backups are performed daily. In the event of an incident, restoration is carried out according to the recovery time objectives (RTO) defined in your SLA.
Responsive technical support
Access to a ticketing portal and an emergency phone line. Our engineers handle your incidents according to the priority levels defined contractually, from critical P1 to comfort P4.
Monthly reports and KPI tracking
Each month, a detailed report informs you of the actual uptime rate, number of incidents handled, preventive actions taken and optimisation recommendations from our teams.
Guaranteed uptime (SLA)
Continuous monitoring
P1 response time
Managed clients
Managed services plans adapted to every stage of your growth
Whether you are a small business starting out with IT outsourcing or a multi-site enterprise with critical requirements, we offer a plan calibrated to your needs. All prices are monthly net, on an annual commitment.
Essential
Ideal for small businesses and showcase websites
12-month commitment — no setup fees
- 24/7 server monitoring
- OS and CMS updates (weekly)
- Daily backups (7-day retention)
- 99.5% uptime SLA
- Ticket-based support (business hours)
- Monthly activity report
- 24/7 phone on-call
- Named dedicated engineer
Pro
For SMEs with high availability requirements
12-month commitment — no setup fees
- 24/7 server monitoring
- OS and application updates (daily)
- Daily backups (30-day retention)
- 99.9% uptime SLA
- 24/7 phone on-call
- Bi-annual security audit included
- Detailed monthly report + quarterly meeting
- Named dedicated engineer
Enterprise
For multi-site organisations with critical requirements
Scope and SLA defined together — flexible commitment
- All Pro plan services
- Named dedicated engineer (single point of contact)
- 99.99% uptime SLA with contractual penalties
- Full annual security audit (pentest)
- Tailored disaster recovery plan (DRP)
- Multi-host architecture and geographic redundancy
- GDPR compliance and SOC 2 reporting on request
All prices are quoted excluding VAT. Applicable VAT will be added to the invoice. An audit of your infrastructure is carried out before any production deployment in order to calibrate resources as accurately as possible.
Why entrust your managed services to Sooweb?
We are not just a hosting provider. Sooweb is a technical web agency whose engineers understand both infrastructure challenges and the business constraints of your applications. This dual expertise allows us to anticipate incidents rather than react to them.
Our managed services offer stands out through total transparency: every action performed on your servers is tracked, documented and communicated. You have access to a real-time dashboard and the complete history of interventions, with no hidden fees or lock-in commitments.
Certified engineers (AWS, Azure, Linux Foundation)
Recognised experts who keep their certifications up to date every year.
No offshore subcontractors for critical interventions
Your infrastructure is managed exclusively by our in-house team based in Europe.
Performance measured and proven every month
Every monthly report includes actual metrics vs. contractual SLA commitments.
Everything you need to know about our managed services offer
What is the difference between web managed services and traditional hosting?
A hosting provider makes hardware resources available and guarantees the power supply to your servers. Managed services go much further: they cover the active management of your infrastructure — monitoring, updates, security, backups, corrective interventions and continuous optimisation. With our managed services offer, you benefit from a dedicated team that knows your environment and acts proactively before problems impact your users.
Can I change plans during the contract?
Yes, upgrading is possible at any time with no fees or penalties. If your needs evolve — rapid growth, launch of a new critical site, acquisition — we recalibrate your managed services offer and the new rate applies at the next monthly billing date. A plan downgrade is possible at the annual contract renewal.
How does the onboarding phase work?
Onboarding takes place in 3 steps over 5 to 10 business days. First, a complete audit of your existing infrastructure (servers, applications, access, backups). Then, a qualification workshop to identify your business priorities and alert thresholds. Finally, deployment of our monitoring tools and drafting of the final SLA contract. During this period, no production changes are made without your explicit approval.
Can my current hosting provider stay in place with your managed services offer?
In most cases, yes. Our managed services offer is compatible with the main hosting providers on the market (OVHcloud, Scaleway, AWS, Azure, Hetzner, etc.). We manage your infrastructure wherever it currently resides. If a migration to a more suitable hosting provider proves necessary to meet your SLA, we inform you with a cost-benefit analysis and organise the migration without service interruption.
Ready to outsource your managed services to a reliable partner?
Our engineers review your existing infrastructure and provide a personalised quote within 24 business hours, with no commitment. Take advantage of a free initial audit for any subscription taken out before the end of the month.
Response guaranteed within 24 business hours — Free initial audit — No commitment before signing