Application Management
Entrust the management of your web applications to our experts — TMA, updates, monitoring and operational continuity without interruption.
What is application management?
Application management — also known as TMA (Third-Party Application Maintenance) — is an outsourcing service through which a company entrusts the management, maintenance and evolution of its business applications to a specialised provider. Unlike infrastructure management, which focuses on servers and networks, application management deals directly with the software layer: CMS, e-commerce platforms, custom applications and SaaS integrations.
For businesses, delegating this responsibility to Sooweb means having a permanent team of developers and application experts who know your environment, anticipate problems and respond quickly whenever an anomaly is detected. Your internal teams can focus on their core business without worrying about daily technical constraints.
Application management encompasses three main dimensions: operational continuity maintenance (OCM), which ensures your applications run optimally; security conditions maintenance (SCM), which protects your data and users; and minor improvements, which allow you to progressively enhance your tools without undertaking a full redesign project.
The scope of our application management
Whatever type of application you operate, our teams have the expertise needed to handle its day-to-day management and continuous evolution.
CMS & WordPress
WordPress core, theme and plugin updates. Resolution of plugin conflicts, performance optimisation and automated backups. We also manage Drupal, Joomla and modern headless CMS platforms.
E-commerce platforms
Maintenance and supervision of your WooCommerce, PrestaShop, Magento or Shopify stores. Management of critical security updates, payment gateway monitoring and availability guarantees during traffic peaks.
Business applications
TMA on your custom-developed applications (Laravel, Symfony, Node.js, React, Vue.js). Bug fixes, refactoring, dependency management and continuous deployment to your production environments.
SaaS & API integrations
Supervision and maintenance of connectors between your tools: CRM, ERP, marketing solutions, third-party API gateways. Management of integration failures, regression testing and connector updates when partner APIs change.
How we manage your applications on a daily basis
Our approach to application management is based on a virtuous cycle: monitor, analyse, correct and improve. Every step is documented and tracked to give you full visibility into our interventions.
Continuous application monitoring
Real-time probes analyse response times, application errors (HTTP 5xx, exceptions), memory and CPU consumption of your applications. Any anomaly immediately triggers an alert to our on-call team.
Updates & security patches
Every update (core, plugins, dependencies) is first deployed in a staging environment and tested by our team. Once validated, it is pushed to production during a planned maintenance window to avoid any service interruption.
Bug resolution & corrective fixes
As soon as a bug is reported or detected by our tools, it is assessed (severity, user impact) and assigned to a developer. You are kept informed at every stage via our client portal and receive a detailed resolution report.
Performance optimisation & tuning
Regular analysis of Core Web Vitals, SQL query optimisation, application caching (Redis, Varnish, CDN) and asset compression. Our performance tuning interventions improve the user experience and your organic search ranking.
Monthly reporting & service review
A monthly report summarises all interventions carried out, the observed availability rate, incidents handled and improvement recommendations. A service review meeting is organised at your request to align the application roadmap.
Secure access to our client portal
Through our dedicated portal, you can monitor the status of your applications in real time, view intervention history, open tickets and access all your service reports. Full transparency, no black box.
Our SLA levels for application management
We offer three levels of contractual commitment adapted to the criticality of your applications. Each plan includes a formalised SLA contract with clear penalties in case of non-compliance.
Standard SLA
Ideal for showcase websites and applications with moderate business stakes.
- Guaranteed availability 99%
- Critical incident response time: 8 business hours
- Scheduled monthly updates
- Monthly report
- Ticket support (business hours)
Premium SLA
Designed for e-commerce platforms and business applications with continuity requirements.
- Guaranteed availability 99.5%
- Critical incident response time: 4h
- Controlled weekly updates
- Bi-monthly report + service review
- Phone support & priority ticket
- Monthly performance optimisation
Critical SLA
For highly critical applications: transactional portals, high-traffic platforms, sensitive applications.
- Guaranteed availability 99.9%
- Critical incident response time: 1h 24/7
- Supervised CI/CD deployments
- Dedicated project manager
- 24/7 technical on-call support
- Quarterly application security audit
All our SLA contracts include contractual penalties in the event of non-compliance with our commitments. View our full offer.
Why entrust your application management to Sooweb?
A specialist in web management for over ten years, Sooweb has built its expertise on a rigorous technical approach, transparent communication and personal support.
Proven responsiveness
Our average response time for critical incidents is under 2 hours. A technical team is reachable at all times for Premium and Critical SLA contracts.
Multidisciplinary team
Our teams bring together full-stack developers, system administrators, security experts and project managers. Every application issue is handled by the right skill at the right time.
Transparent client portal
Access the complete history of your tickets, availability dashboards and intervention reports at any time. No action is taken without full traceability.
Preventive approach
We don't just fix — we anticipate. Our trend analysis, code reviews and regular performance audits allow us to detect problems before they impact your users.
Built-in security
Security is at the heart of every intervention: priority security patch updates, application vulnerability analysis (OWASP Top 10) and GDPR compliance for your data processing.
Tailored contracts
Our application management contracts are adapted to your budgetary and organisational constraints. Together we build a clear scope of intervention and realistic commitments.
Ready to outsource the management of your applications?
Our application management experts will analyse your application portfolio free of charge and propose an action plan tailored to your needs. Response guaranteed within 24 business hours.