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Managed Services Guide & Pricing

Everything you need to know about the IT managed services contract: scope, benefits, pricing models and key clauses to help you choose with confidence.

Expert analyzing monitoring dashboards to optimize server managed services performance.
Definition & Scope

What is an IT managed services contract?

An IT managed services contract is an agreement whereby a company entrusts a specialized provider with the management, operation and supervision of all or part of its information systems. Unlike a simple one-off maintenance contract, managed services are built on a long-term relationship with contractually defined service level agreements (SLAs).

The scope of a managed services contract can cover physical or cloud servers, web applications, databases, network security, backups and disaster recovery. The key is delegation: your provider becomes the operational guarantor of your infrastructure, allowing you to focus entirely on your core business.

According to the ISO 20000 standard and ITIL best practices, a managed services contract must precisely define coverage windows, response times, performance indicators (availability, average response time, first-contact resolution rate) and escalation procedures in the event of a critical incident.

Proactive incident management

Anticipating and resolving failures before they impact your users or your revenue.

Ongoing security and compliance

Regular application of security updates, vulnerability audits and GDPR compliance included.

KPI-driven management

Monthly dashboards, availability reports and quarterly performance reviews included in the contract.

Why outsource

The concrete benefits of a managed services contract

Outsourcing the management of your information system through an IT managed services contract delivers immediate and measurable benefits.

Controlled and predictable costs

No more unexpected expenses related to outages or recruiting rare IT profiles. The managed services contract transforms a variable cost into a fixed monthly charge, simplifying your annual budget and financial projections.

Immediately available expertise

Access a team of specialists (Linux/Windows administrators, cloud experts, back-end developers, security engineers) without the delays and costs of internal recruitment. Your managed services contract gives you access to multidisciplinary skills from day one.

Guaranteed 24/7 availability

Your infrastructure never sleeps. With a Sooweb managed services contract, your website and applications benefit from continuous monitoring, automated alerts and nighttime and weekend interventions for maximum availability that safeguards your online reputation.

Continuously enhanced security

The threat landscape evolves every day. Your managed services provider ensures critical security patches are applied within 24 hours, monitors intrusion attempts and implements robust backup policies with regular restoration tests.

Scalability and flexibility

Your infrastructure grows with your business. Traffic spikes, new service launches, cloud migrations: your IT managed services contract includes mechanisms for rapid resource adjustment without service interruption or procurement delays.

A single dedicated point of contact

A dedicated project manager centralizes all your requests, tracks your tickets and keeps you informed. No more siloed exchanges between different technical providers — your managed services contract guarantees overall consistency across your information system.

Our plans

IT managed services contract pricing

Plans designed for every stage of growth, from small businesses to large enterprises. Monthly commitment, no surprises on your invoice.

Starter

Ideal for small businesses, freelancers and startups

€149 /month excl. VAT

Minimum 3-month commitment · No setup fee

  • Basic server monitoring (uptime, CPU, RAM)
  • Email and SMS alerts in case of incident
  • Weekly security updates
  • Daily backup (7-day retention)
  • Ticket-based support (response within 8 business hours)
  • Monthly performance report
  • Priority phone support
  • Custom SLA
Choose Starter
Popular
Business

Designed for growing SMEs and web agencies

€399 /month excl. VAT

Minimum 6-month commitment · Initial audit included

  • Full server management (VPS, dedicated, cloud)
  • Advanced 24/7 monitoring with dashboard
  • Priority phone support (response <2h)
  • Daily backup (30-day retention)
  • Automated patching and update management
  • Performance optimization (cache, CDN, DB)
  • Detailed monthly report + quarterly review
  • Guaranteed 99.5% uptime SLA
Choose Business
Enterprise

For mid-sized companies, groups and critical infrastructures

Custom quote

Custom SLA · Annual commitment · Dedicated team

  • Everything in Business, plus:
  • Dedicated team (named engineers)
  • Custom SLA (up to 99.99% uptime)
  • 24/7/365 on-call with GTI <15 min
  • Multi-site architecture and high availability
  • ISO 27001 compliance and GDPR support
  • Tailored disaster recovery plan (DRP)
  • Monthly management reviews and IT steering committee
Request a Quote
Detailed comparison

What is included in each plan

Review the full comparison table to choose the managed services contract best suited to your organization and operational requirements.

Feature Starter Business Enterprise
Monitoring & Surveillance
Uptime / availability monitoring ✓ ✓ ✓
CPU / RAM / disk monitoring Basic Advanced Real-time
Custom dashboard — ✓ ✓
Real-time alerts (SMS + email) ✓ ✓ ✓ + Slack
Security
Security updates Weekly Automated Real-time
Web application firewall (WAF) — ✓ ✓ Advanced
Vulnerability audit — Quarterly Monthly
Backups
Backup frequency Daily Daily Hourly
Backup retention 7 days 30 days 90 days
Restoration tests — Monthly Weekly
Support & SLA
Response time (GTI) 8 business hours 2h 15 min
Guaranteed uptime SLA 99% 99.5% 99.99%
Phone support — Priority Dedicated 24/7

Do you have specific needs that don't exactly match these plans?

Talk to an expert for a personalized offer
99.97%
Average availability
over the last 12 months
< 45 min
Average resolution time
critical incidents
120+
Active contracts
SME and agency partners
24/7
Continuous monitoring
365 days a year

What our clients say

"Since our managed services contract with Sooweb, our e-commerce site has experienced no critical downtime. The support team is responsive and the monthly reports give us a clear picture of exactly what is happening with our infrastructure."
Sophie M., e-commerce director, smiling in her modern office while sharing her managed services experience.
Sophie M.
Director, fashion e-commerce store
"Switching to the Business IT managed services contract was a revelation. Our internal IT team is no longer overwhelmed, migrations are handled without any interruption, and we finally have clear visibility into our monthly server costs."
A CIO from an industrial SME confidently shares his positive experience with managed IT services.
Thomas R.
CIO, industrial SME (65 employees)
"As a web agency managing the infrastructure of 30 clients, the Sooweb managed services contract has allowed us to delegate the ops side and focus on development. The dedicated team knows our environment inside out."
Julien P., founder of a partner agency, shares his satisfaction with the quality of the managed services.
Julien P.
Founder, full-stack web agency
Frequently asked questions

Everything you need to know about the IT managed services contract

Clear answers to the questions every decision-maker asks before signing a managed services contract.

How does billing work for a managed services contract?
Billing for an IT managed services contract is simple and transparent: a fixed amount is invoiced on the 1st of each month, covering all services included in your plan (monitoring, maintenance, support, backups). No surprise surcharges for interventions covered by your SLA. Services outside the agreed scope (specific developments, major migrations) are subject to a separate quote approved before any work begins. We accept SEPA direct debit or bank transfer.
What is the minimum commitment period for a managed services contract?
The minimum period varies by plan: 3 months for Starter, 6 months for Business. This initial period allows us to audit your infrastructure, implement monitoring tools, automate backups and fully document your information system. After the minimum period, the contract renews on a month-to-month basis with 30 days' written notice to terminate. The Enterprise plan requires an annual commitment, reflecting the investment in customization and dedicated resources.
What happens in the event of a critical emergency outside business hours?
Our monitoring systems detect critical incidents in real time and automatically trigger alerts to our on-call team. For Business and Enterprise plans, a dedicated emergency line is available 24 hours a day, 7 days a week, 365 days a year. In the event of a major outage (site down, security breach, data corruption), an engineer takes charge of the incident within the contractual response time (GTI). A full incident report (post-mortem) is systematically sent to you within 48 hours, including root cause analysis and corrective measures implemented to prevent recurrence.
Does the managed services contract cover cloud migrations?
Management of your existing cloud infrastructure (AWS, Azure, OVHcloud, Scaleway) is included in the Business and Enterprise plans. Migration projects from shared or dedicated hosting to a cloud architecture are handled as standalone projects, with a detailed specification, quote and intervention schedule agreed in advance. Our engineers are certified on the main cloud platforms and have expertise in Kubernetes, Docker and serverless environments. All migrations are carried out in "zero downtime" mode with a rollback plan in place.
What exactly does the SLA of an IT managed services contract include?
The SLA (Service Level Agreement) is the legal backbone of every managed services contract. It specifies the guaranteed uptime rate (expressed as an annual percentage), incident response times by severity level (P1, P2, P3), coverage windows, financial penalties applicable in the event of non-compliance, and exclusions (force majeure, out-of-scope interventions requested by the client). At Sooweb, every SLA is written in plain English, without excessive jargon, and you benefit from a right to terminate if commitments are not met for two consecutive months.
How does the onboarding process work when signing a managed services contract?
The onboarding process is structured in four steps over the first 2 to 4 weeks. First, a comprehensive audit of your existing infrastructure (servers, applications, dependencies, vulnerability points) is carried out by our engineers. Next, we deploy monitoring and backup tools and establish secure access. We then fully document your information system in our internal knowledge base. Finally, a kick-off meeting officially launches the contract and introduces your dedicated project manager. From the very first operational day, your infrastructure is under active surveillance.

Ready to secure your infrastructure with a tailor-made managed services contract?

Our experts analyze your infrastructure free of charge and propose a managed services plan tailored to your business, budget and availability requirements. Personalized quote within 24 hours, no commitment required.

  • Free audit of your current infrastructure
  • Detailed, personalized quote within 24 hours
  • Clear managed services contract, no unfair clauses
  • Onboarding in less than 2 weeks
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